Computer Repair / Maintenance FAQ
Do you offer Pickup and delivery
Yes. We offer pickup and delivery in Island of Oahu for $40.
What type of warranty do you offer?
We gladly warranty all labor and parts for 30 days. If you¡¯re experiencing problems, call or email us and will take care of it right away.
Do you match your competitors prices?
Yes. KCN Computer Services will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.
Do you offer on-site service?
Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.
Do you support products that weren't purchased from
you?
Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.
How do I contact you?
There are many ways to contact us:
Address:
KCN Computer Services
1421 S. King St
Honolulu , HI 96814
Email:
help@kcncomputers.com
Phone - 808-589-0000
Do you give free estimates?
Yes. We will evaluate your requirements and give you a competitive quote as soon as possible.
What areas do you provide services to?
We provide onsite services to the Island of Oahu.
Some of the date recovery services we offer are the following:
Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
Hard drive failure
Hard drive crashes
What if you can not recover my data?
If we cannot recover your data there is no charge to you.
What are the chances that you will be able to recover
my data?
Depending on the severity of the problem, chances of recovering the data vary.
What types of media can you recover data from?
We can recover data from IDE, EIDE and SCSI hard drive assemblies.
How do I know if I need an upgrade?
Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?
Is your computer too under-powered to run the applications you want to run?
Is your hard drive too small to store all your "stuff"?
Do you need to send and receive faxes from your computer and you can¡¯t?
Do you want sound you don¡¯t have?
Do you want something for your computer you don¡¯t have.
If you can answer "no" to ALL these questions then maybe you don¡¯t need to Upgrade your computer.
What types of hardware upgrades do you perform?
We offer all types of hardware upgrades from simple video card installations
to changing out the motherboard and CPU.
Will I be able to transfer files from one computer to another in my network?
Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.
Can I share my incoming internet connection with
other computers on my network?
Yes. Connecting your incoming internet connection up to a home router, you will be able to access the internet from any computer that is on the network.
Can I share my printer with more than one computer?
Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.
Is a wireless network safe?
Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.
Can you troubleshoot an existing small network?
Yes. We can troubleshoot most home and small business networks even if we did not originally install it.
What equipment do I need?
To answer this questions correctly, we first would need to know what you
would like to do on your network. After that, we can put together a list
of equipment you will need. Most small networks will just need some sort
of a switch or a router, some network cable, and a couple of network cards.
Is it cheaper to repair my computer or buy a new computer?
This really depends on how old your computer is and also what is wrong with
your computer. Sometimes it isn't worth spending the money to fix your old
computer or is actually cheaper to purchase a new one.
How much will it cost me to repair my computer?
This question depends on what is wrong with the computer. Most repairs cost around $79 to $109 in labor plus the cost of the replacement part.
What is your warranty policy on your repairs?
We have a 30 day hardware and labor warranty policy on all repairs.
Do you repair on-site?
Yes, assuming your location is in the Island of Oahu, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.
What will maintenance do for my computer?
Maintenance will speed up booting and loading times, increase the reliability
of the computer, and protect it from harmful static build up that is caused
by dust.
